Refund Policy

Last updated 2026-10-20

• First payment: if TeamCerts is not right for you, email us within 14 days of your first payment for a full refund.
• Subscriptions: cancel any time from your account. You keep access until the end of the period you paid for; renewals are not refunded after the period starts, except where the law requires.
• Credit packs: unused credits can be refunded within 14 days of purchase.

To ask for a refund, email support@teamcerts.com from the address you paid with. Refunds go back to the original payment method through Creem, our merchant of record.